Conflict Intervention Service

During these challenging times
We are here for you

While we are all doing our part to protect our community from the spread of COVID-19, our mediators are are ready to listen and help you resolve your conflict.

We Can Help
We Are Your Remedy for Conflict

Conflicts happen, especially during challenging times. As we all do our best to shelter-in-place and protect our community, you may have questions about cohabitation, your home or business space.

previous arrow
next arrow

Conflict Intervention Service (CIS): A Compassionate, Flexible, and Rapid Response Service

This innovative program utilizes skilled mediators with diverse backgrounds in landlord-tenant law, psychology, addiction, mental health and housing conflict to resolve disputes in affordable housing that can lead to eviction or homelessness. CIS started as a grant-funded project of the City and County of San Francisco in partnership with the Bar Association of San Francisco’s Bay Area Mediation Services Program.

CIS deploys creative solutions to avoid evictions and prevent homelessness

CIS offers:

  • Communication tools to help residents and housing providers de-escalate conflict
  • Mediation among and between residents, housing providers, and related support staff
  • Rapid assistance from our multi-disciplinary team of mediators

CIS components:

  • Shuttle mediation for cases involving chronic conflict, and disputes best handled through multiple, one-on-one conversations to repair trust
  • Social service support and housing resource referrals
  • Interpreter services
  • Structured mediation sessions and facilitated meetings
  • Conflict coaching and supported communications
  • Conflict management trainings and communications consulting

The kinds of disputes CIS helps resolve:

  • Conflict among residents that jeopardize housing stability
  • Provider-resident disputes which involve any lease-related obligations such as rent disputes, house rules or hoarding
  • Litigated eviction cases and matters concerning violations of stipulated judgments