Conflict Intervention Service
in Affordable Housing

This innovative program utilizes skilled mediators with diverse backgrounds in landlord-tenant law, psychology, addiction, mental health and housing conflict to resolve disputes in affordable housing that can lead to eviction or homelessness. Conflict Intervention Service (CIS) is a grant funded project of the City and County of San Francisco in partnership with the Bar Association of San Francisco’s Bay Area Mediation Services Program.

Conflict Intervention Service (CIS) deploys creative solutions to avoid evictions and prevent homelessness.

CIS offers:

  • Communication tools to help residents and housing providers de-escalate conflict
  • Mediation among and between residents, housing providers, and related support staff
  • Rapid assistance from our multi-disciplinary team of mediators

CIS components:

  • Our helpline: (415) 782-8940
  • Formal mediation sessions of 1-3 hours in length
  • Shuttle mediation for cases involving chronic conflict, and disputes best handled through multiple, one-on-one conversations to repair trust
  • Superior Court of San Francisco partnership for mediation in affordable housing eviction cases
  • Social service support and housing resource referrals
  • Interpreter services

The kinds of disputes CIS helps resolve:

  • Conflict among residents that jeopardize housing stability
  • Provider-resident disputes which involve any lease-related obligations such as rent disputes, house rules or hoarding
  • Litigated eviction cases and matters concerning violations of stipulated judgments

For more information, including how to apply to be a mediator with this program, contact Mediation Counsel Roger Moss, at (415) 782-8940 or