It's been close to 4 long months working with CIS and it has been a rollercoaster due to extension after extension of the moratorium. We are working with tenants who are hard to reach and cooperate with. CIS has been more than instrumental in this mediation. From getting our tenants to communicate with us to legally obtaining our property back, CIS led us through it all. They work outside business hours and use all forms of communication to accommodate the tenants and landlords. Every case is different, and they do not use a standard approach. They listen, follow up, and provide thoughtful suggestions that yield results. They have a 'don't give up' attitude and know when to pivot when the strategy is not running well. They work as a team and bring on different facets of expertise. Though they may have different thoughts about how to go about a situation, they take the time to vet through with me to conclude the best solution. Yes, they are neutral and it is a free service so one may think it's not a valuable service. But take it from me, they have proven to be critical in this unprecedented time. I didn't expect to have reached this level of agreement with my tenants and though we are a few steps away from being whole, I have confidence that with this team - we will get there.