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LRIS: Frequently Asked Questions

ReceDo you need a lawyer? Here are a few answers to questions that you may have.

LRIS Legal Interviewers: Personalized Service When You Need It Most


By Carole Conn, LRIS

When you call the Lawyer Referral and Information Service (LRIS) there is no phone tree to navigate, no interminable wait to speak to someone, no transfer to a different operator necessary. Your call is quickly answered by one of the courteous, helpful and highly trained legal interviewers who conduct a brief interview about the nature of your legal matter. The legal interviewer can arrange a half-hour consultation for you with an insured, experienced attorney through LRIS, help determine whether you are eligible for reduced fee or pro bono attorney services or direct you to one of the almost 300 legal resources in the state or county that may be most helpful to your situation.

This coming year, LRIS staff will assist approximately 50,000 people via email and telephone, in six different languages: English, Spanish, French, Mandarin, Cantonese, and Vietnamese. If a referral to an LRIS attorney is needed, the legal interviewers then contact the nearly 500 participating LRIS panel attorneys, who collectively have experience in more than 100 areas of law. LRIS attorneys have been in practice for an average of 20 years and have participated in LRIS for an average of 11 years.

Clients pay a $35 fee for the referral to a lawyer which includes an initial half-hour consultation with the lawyer.In personal injury and workers’ compensation cases, as well as in cases of financial hardship, this fee is waived or delayed.

The goal of LRIS is to ensure that the legal consumer is provided with information regarding available legal resources, including referrals to experienced attorneys or to appropriate community or governmental agencies, as their needs require.

BASF established LRIS in 1946 to help meet the legal needs of veterans of World War II. From its inception, providing excellent public service has been paramount. Opting for the broadest possible definition of “veteran,” BASF established the mandate of LRIS in the original rules governing the service as follows: “Any person who contacts the Association . . . and is in need of legal services . . . will be referred to a member of the Reference Service Panel.” This commitment to providing access to legal services to all groups continues to shape the development of the program.

If you are in need of a referral to a qualified, experienced attorney, please contact the Lawyer Referral and Information Service at (415) 989-1616 or visit our website at to submit a request online.  We are certified by the American Bar Association and the State Bar of California.  The Lawyer Referral and Information Service is The Trusted Source for Lawyer Referral.